Terms and conditions of sale

If you have any questions relating to these terms and conditions please contact us by customercare@xultbooks.com or by using our live chat support facility which can be accessed from almost every page on xultbooks.com for your convenience. Xultbooks.com Medical Bookshop is committed to customer care.

Definitions

"Buyer" means the individual or organization who buys or agrees to buy the Goods from the Seller; "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977; "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions; "Goods" means the articles that the Buyer agrees to buy from the Seller; "Seller" means Xult Medical Bookshop of 31 Bazes Shaw, New Ash Green, Longfield, Kent, DA3 8QX that owns and operates www.xultbooks.com; "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller; "Website" means www.xultbooks.com.

Conditions

Please rest assured that nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Placing an order for Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

Any complaints should be addressed to the Seller's address stated above.

Ordering

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason which for example include:

Inability to obtain authorisation for your payment
The identification of a pricing or product description error

Payment will be pre authorized at the time of Purchase. The buyer shall be charged for the Goods when the Goods are ready for dispatch. Where the Goods ordered by the Buyer are no longer available, the Buyer shall be notified and given the option to cancel the order.

When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Ordering section within the website.

For more information see your first order

Price and Payment

The price of the Goods shall be that stipulated on the Website. The price is inclusive of VAT. The price excludes delivery charges.

Goods are priced in Pounds Sterling. A Euro price is also displayed for reference purposed only. The Euro Price is based on a monthly rate of exchange. All Goods will be charged in Pounds Sterling.

VAT rates charged on Goods dispatched within the European Union are based on current United Kingdom VAT rates until distance selling thresholds in a member state is reached.

The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.

After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.

Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.

For more information see Pricing and VAT & Payment options

Delivery

Currently we only delivery to the following Destinations; Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

The Seller shall use its reasonable endeavors to meet the estimated delivery date show within the checkout. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any delivery date.

Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

For more information see Delivery charges and options, Delivery destinations & Delivery times

Cancellation and returns

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by selecting the item you wish to return and from within My Account. You may also contact us by email on customercare@xultbooks.com up to 7 working days starting the day after delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by selecting the item you wish to return in My Account and following our returns procedure. You may also contact us by email on customercare@xultbooks.com up to 7 working days starting the day after delivery of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.

Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey for your own protection. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Goods to be returned must clearly show the order number supplied by the Seller. We supply a returns label for every shipment which is located at the foot of your invoice. If you no longer have this label please address the Goods to the following address and clearly mark the order number on the label:

Xultbooks.com
31 Bazes Shaw
New Ash Green
Longfield
Kent
DA3 8QX
United Kingdom

Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

Please see our returns procedure and follow the step by step instructions.

For more information see our Refund and returns policy

Rights of the Seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Seller reserves the right to withdraw any goods from the Website at any time.

The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Warranty

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.

For plain English information on faulty item returns and warranties, see the 'Faulty or defective item' section in the Refund and return policy.

Limitation of liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

Waiver

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Force majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

Changes to the terms and conditions

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Governing law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.