Returns procedure
In the event that you want to cancel an order, return an item due to damage, fault or an incorrect item has been sent, it's a good idea to read our refund and return policy first before you proceed.
To return your item, irrespective of the reason, the procedure is refreshingly simple. Follow these steps to ensure that your request is resolved quickly:
- Login into your My Account
- Click on the order your wish to return
- Tick item or all the items you wish to return
- Select 'Return' button
- This will open a new page asking the reason, description of the problem and the action you wish to take, complete this and press confirm
- You will then be given instructions on how to package, label and post your item
- A confirmation email will be sent to you confirming the request
- Your return will now appear in your My Account with a status of 'Processing'. This will change as the return progresses. To learn more about this, click here
Alternatively you can contact us via email on customercare@xultbooks.com stating the:
- Order number
- Item concerned
- Reason (Cancel, damaged, faulty, incorrect item etc)
- Your preferred contact method
We will then contact you directly to assist you in returning the item.
Xultbooks.com Medical Bookshop is committed to customer care.
Also see:
Refund and return policy
How to cancel or change an order
Your statutory rights
Tracking a return
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